Smoked Cheese Griller (Kassegriller)

Return and Refund Policy

At The Cumbrian Boerewors Company, your satisfaction is our priority. We take great pride in crafting our products with care and dedication, and we want you to be completely delighted with your purchase. However, we understand that there might be instances where you may need to return or seek a refund for your order.

Returns:

If you are not satisfied with your purchase or if the product does not meet your expectations, you may initiate a return within 1 day from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Please contact our customer support team at cumbrianboerewors@gmail.com to initiate the return process. We will guide you through the steps and provide you with the necessary details for returning the product.

Refunds:

Once we receive the returned product and inspect it, we will notify you regarding the status of your refund. If the return is approved, a refund will be initiated to your original payment method within 14 business days. Please note that shipping costs are non-refundable, and the customer is responsible for any return shipping fees.

Exchanges:

If you received a defective or damaged product, please contact us immediately at cumbrianboerewors@gmail.com We will arrange for an exchange and provide you with further instructions on returning the damaged product and receiving a replacement.

Non-Returnable Items:

Certain items are non-returnable, including:

• Perishable goods, such as food products.

• Gift cards.

• Items that have been used, opened, or are not in their original condition.

Contact Us:

If you have any questions or concerns about our return and refund policy, please feel free to reach out to our customer support team at cumbrianboerewors@gmail.com. We are here to assist you and ensure that you have a positive experience with The Cumbrian Boerewors Company.

Please remember that our policies are designed to ensure fairness and the best possible customer experience. We appreciate your understanding and cooperation.

 

At The Cumbrian Boerewors Company, we're committed to ensuring that your order reaches you in a timely and secure manner. Here's what you need to know about our shipping process:

Processing Time: Once you place your order, our team gets to work swiftly to prepare your products for shipping. Please allow up to 3 business days for order processing before your package is dispatched.
Shipping Methods: We offer reliable and efficient shipping options to cater to your needs. Our shipping partners are dedicated to delivering your products in excellent condition and on time.

Shipping Rates: Shipping rates are calculated based on your location, package weight, and chosen shipping method. You will see the shipping cost during the checkout process before confirming your order.

Delivery Time: The delivery time varies depending on your location and the shipping method selected. Typically, you can expect your order to be delivered within 1-2 business days after it's been dispatched.

Tracking Your Order: As soon as your order is dispatched, we will provide you with a tracking number via email. This allows you to monitor the progress of your package and anticipate its delivery.
Delivery Address: Please ensure that you provide an accurate and complete delivery address during checkout. We cannot be responsible for delivery delays or issues caused by incomplete or incorrect addresses.

Delivery Confirmation: Once your order is successfully delivered, you will receive a confirmation email. If you have any concerns about the delivery or if your order doesn't arrive as expected, please contact our customer support team at cumbrianboerewors@gmail.com.

At The Cumbrian Boerewors Company, we are dedicated to providing you with the finest South African culinary experiences. We understand that allergies and dietary restrictions are important considerations. To help you make informed choices, we have compiled the following allergen information for our products:

Smoked Cheese Griller 

• Ingredients: Our Cheese Grillers are made from high-quality beef, pork and our secret blend of traditional spices.

• Allergens: This Smoked Cheese Griller contains: Celery, Soy, cows milk, egg, Mustard, wheat(gluten), dairy. Please exercise caution if you have allergies to these ingredients.

• Production Facility: Our Boerewors sausages are produced in a facility that handles common allergens. Cross-contamination may occur.

Thin Breakfast Boerewors Sausages:

• Ingredients: Our Thin Breakfast Boerewors sausages contain high-quality beef, pork and our secret blend of traditional spices.

• Allergens: These sausages do not contain common allergens, but they are produced in a facility that handles allergens. Cross-contamination may occur.

Biltong:

• Ingredients: Our Biltong is made from premium beef (94%), salt (3%), coriander, black pepper, vinegar, salt peter, and potassium sorbate (preservative).

• Allergens: Our Biltong does not contain common allergens such as peanuts, tree nuts, soy, milk, eggs, fish, or shellfish. However, it is produced in a facility that handles these allergens. Cross-contamination is possible.

Please Note:

• If you have specific allergen concerns or dietary restrictions, we recommend reaching out to us before placing an order or attending an event. Our team will be happy to assist you and provide detailed information.

• While we take every precaution to minimize cross-contamination, we cannot guarantee allergen-free products due to shared facilities.

Your well-being is important to us, and we are committed to providing you with the highest quality products and the information you need to make safe and delicious choices. If you have any questions or need further assistance, please feel free to contact us.